Privacy Policy & Disclaimer

1. Who are we?

 

Your Law Firm Pty Ltd ACN 604 141 460 (“Your Law Firm”) is an Incorporated Legal Practice within the meaning of the Legal Profession Uniform Law (Victoria).

 

2. Your privacy is important to us

 

Your Law Firm cares about your privacy and have adopted certain practices to ensure that your information remains secure and confidential. We want you to feel confident that we will handle your personal information with the utmost care and discretion.

 

This privacy policy outlines the type of information which we collect, and how it may be used by our company. If you have any questions or concerns, please contact us via phone on 1300 896 500.

 

3. What information may be collected by Your Law Firm?

 

Your Law Firm may collect and hold information which identifies you as an individual or which allows your identity to be reasonably ascertained (“Personal Information”). Personal Information may include your name, address, telephone number, and income. It may also include a personal opinion.

 

Your Law Firm may also collect sensitive information about you with your consent. Sensitive information may include information relating to your age, memberships with professional associations, criminal record or health.

 

The information we collect about you is information that you consent to give us directly, or consent to allow us to enquire about. In most circumstances it will be necessary for us to identify you in order to successfully do business with you; however, where it is lawful and practicable to do so, we will endeavour to refrain from collecting your personal information, for example, where you are making general enquiries about our services and fees.

 

4. Why does Your Law Firm collect my personal information and what is it used for?

 

We collect personal information to assist us in assessing the nature and scope of your enquiry or matter, and to carry out administrative tasks such as making referrals between Your Law Firm lawyers and clients. We may also collect your information for the following reasons:

+ to contact you;

+ in satisfaction of legal regulatory requirements or when otherwise required by law to do so; and/or

+ to conduct client satisfaction research.

 

Your Law Firm takes your privacy very seriously. Your personal information is stored in our database and will not be disclosed to any third parties without your prior consent.

 

5. How does Your Law Firm collect my personal information?

 

Your Law Firm collects your personal information directly from you when you fill out our online enquiry form. In all circumstances, we will treat your information in accordance with the principles outlined above.

 

6. How does Your Law Firm protect my personal information?

 

Your Law Firm places great importance in the security of your information. All information which is collected by us is stored subject to security measures which endeavour to protect against the loss, misuse or alternation of information within our control. We retain the information which you provide us, such as your contact details, for the purpose of verifying your client details and to retain adequate records for legal purposes.

 

Your information may be stored within our computer system or on secure servers in controlled facilities which are password protected and cannot be accessed without the proper clearances. If your personal information is no longer required by us, it is carefully de-identified and securely destroyed.

 

Notwithstanding the measures which we employ to keep your information safe and confidential, data transmissions over the Internet cannot be guaranteed to be 100 per cent secure and we cannot warrant the security of all information which you agree is divulged at your own risk. Upon receipt of your information, Your Law Firm makes every effort to ensure its security within our systems; however, the security of your information, including your passwords and/or accounting information is ultimately your sole responsibility.

 

Where we collect government identifiers such as your tax file number, we will not use or disclose this information except as required by law. We will never use a government identifier to identify you.

 

7. Does Your Law Firm share my personal information with anyone else?

 

Your information is collected for the primary purpose of providing you with the services that we are asked to provide. As such, except where we are required to do so by law, your information will not be disclosed to any third parties without your prior consent.

 

8. Links

 

Our website may contain links to other third party websites which may collect personal information about you. Your Law Firm is not responsible for the privacy practices of other businesses or the content of websites which are accessed through our website. We encourage users to be aware when they leave the site and to read the privacy policies of each website that may collect personally identifiable information.

 

9. Cookies

 

We use ‘cookies’ to provide you with better and more customised service and with a more effective website. A ‘cookie’ is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser. We use cookies for different purposes such as:

+ to allocate a unique number to your internet browsers;

+ to customise our website for you;

+ for statistical purposes;

+ to identify if you have accessed a third party website; and

+ for security purposes.

10. IP addresses

Your IP address is the identifier for your computer when you are using the internet. It may be necessary for us to collect your IP address for your interaction with various parts of our website.

 

11. Online forms

When you send a completed online form to us, we retain the information contained in that form. We are able to then use that information to respond to your enquiry and to provide any information that you require.

 

12. Can I access my personal information?

You may request access to your personal information by emailing us at info@yourlawfirm.com.au.

Our processing times may differ depending on the type of request, and we may respond to your request immediately, or within 7 days of receiving your request. We may also need to contact other entities to properly investigate your request, and will require personal presentation of appropriate identification before we release personal information to maintain confidentiality. Under no circumstances will we permit personal information to be given to you via a telephone enquiry. Where Your Law Firm does not allow access to your personal information, a full written explanation of the reasons why this decision was made will be provided to you. Any complaints that you may have regarding the handling of your privacy by Your Law Firm should be made via email to the above email address, or in writing to 7 Techno Park Drive, Williamstown Victoria 3016, or to the Privacy Commissioner in Canberra.

 

13. What if I believe Your Law Firm has incorrect details regarding my personal information?

 

If you believe that the personal information we hold is incorrect, you may let us know via email to info@yourlawfirm.com.au, or in writing to 7 Techno Park Drive, Williamstown Victoria 3016.

 

It is important to us that the personal information we hold about you is correct and up to date. Occasionally, we may contact you to confirm that the information we hold is still current; however, we will generally rely on you to ensure that your personal information is up to date and to notify us of any changes.

 

14. Complaints

 

If you have any concerns regarding the way your personal information is handled, please contact our head office via one of the follow:

 

Telephone: 1300 896 500

Email: info@yourlawfirm.com.au

Post: 7 Techno Park Drive, Williamstown Victoria 3016

 

We will endeavour to respond to your complaint within 1-2 business days. Where your complaint requires further investigation, we will acknowledge your complaint within 1-2 business days and, depending on the complexity of the issue, endeavour to provide you with the outcome of the investigation within 14 days thereafter.

 

If you are dissatisfied with the outcome of our investigation, you may make a complaint to the Privacy Commissioner at www.oaic.gov.au or on 1300 363 992.

 

15. How will I know if Your Law Firm changes this Privacy Policy?

 

We strive to keep up to date with current privacy laws and practices and will review and update this privacy policy from time to time as the need arises. It remains your sole responsibility to read this privacy policy when you use our website, and to inform yourself of any changes thereto.

 

If you wish to request this privacy policy in an alternative form, please contact Your Law Firm Central Office via email at info@yourlawfirm.com.au or in writing to 7 Techno Park Drive, Williamstown Victoria 3016.

 

This privacy policy is accurate as at 19 March 2016.

 

 Disclaimer

 

The information provided on the Your Law Firm website has been compiled for your convenience.

 

Your Law Firm makes no warranties about the accuracy or completeness of any information contained on this website. Your Law Firm, including its directors, affiliates, officers, employees, agents, contractors, successors and assigns, will not accept any liability for any loss, damage or other injury resulting from use of this website.

 

Links to other web sites are provided for your convenience and Your Law Firm is not responsible for the information contained on those websites. The provision of a link to another website does not constitute an endorsement or approval of that website by Your Law Firm, or of any products or services offered on that website. Your Law Firm will not accept any liability for the use of those links to connect to websites that are not under its control.

 

Your Law Firm, its directors, affiliates, officers, employees, agents, contractors, successors and assigns do not accept any liability for:

 

any investment decisions made on the basis of this information. This website does not constitute legal or financial advice and should not be taken as such. Your Law Firm recommends obtaining independent professional advice before proceeding with any investment.

any damages or losses whatsoever, arising out of, or in any way related to, the use of this website and any other website linked to this website.

 

The limitation on liability contained in the above paragraph applies to direct, indirect, consequential, special, punitive or other damages that you or others may suffer, as well as damages for loss of profit, business interruption or the loss of data or information.

 

Your Law Firm holds the copyright to this website. This website is intended for personal use only and may not be reproduced, copied, altered or used for any other purpose without the prior written consent of Your Law Firm.

 

Your Law Firm values and respects your privacy and will take all reasonable steps to ensure that if you have subscribed to its mailing list, or to otherwise receive notifications from this website, your e-mail address will remain confidential.

 

Your Law Firm reserves the right to make changes, modifications, additions, deletions and corrections to this website, at any time and without notice.

 

ACN 604 141 460

Liability limited by a scheme approved under Professional Standards Legislation.

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